March 2, 2024

Google Drive is likely one of the hottest locations for a cloud storage service. It’s the default house on the web for many individuals on the subject of importing content material. Nonetheless, the standing of Google Drive may change as many customers are claiming that their information on Google Drive desktop and extra have vanished from the cloud platform.

This reliability concern has been highlighted on the Google Assist Boards. A number of different customers have responded to the discussion board submit stating the very same concern. One consumer mentioned, “All of my information modified or created since Might have disappeared. 1000s of information and folders. Assist has been engaged on it for over every week.

Google Support forums customer response
Supply: Google SupportForums

Clearly, an enormous situation is ongoing throughout the Google Drive cloud service. The discussion board submit has additionally been marked as a ‘trending situation.’ To make issues worse, some prospects have allegedly obtained unsatisfactory responses from the client help crew. In keeping with one consumer, Google Assist said, “If the file restoration device didn’t get well the information, I’m afraid that we shouldn’t have any choice to get well the information anymore.

Google’s Response to the Knowledge Loss

In keeping with one other consumer on the Google Assist boards, one of many buyer reps did reveal extra data clarifying the difficulty. The Google rep allegedly said, “I’m repeatedly monitoring this case, and to be clear with you, we completely agree now that you aren’t the one buyer affected by this conduct.

Google's Response to data loss

Furthermore, a Google Drive member has additionally posted a response on the discussion board submit confirming that Google is ‘investigating studies’ on this explicit downside and has additionally said {that a} “restricted subset of Drive for desktop customers” has been affected. This is applicable to Drive desktop variations 84.0.0.0 to 84.0.4.0.

When you’ve got been affected by this situation, the worker said three issues to bear in mind whereas Google investigates this situation:

  • Keep away from utilizing the ‘disconnect account‘ choice in Google Drive for Desktop software
  • Keep away from deletion of the ‘app knowledge folder’:
    • Home windows: %USERPROFILEpercentAppDataLocalGoogleDriveFS
    • macOS: ~/Library/Utility Assist/Google/DriveFS 
  • As an optionally available step, it is strongly recommended that the AppData folder be copied to a distinct location in your laborious drive.

Google has not said but if Google Images information are additionally affected by this situation. We are going to let if this situation will get mounted. Google may replace its customers quickly, too, on steps to take to get your information again.

Beebom’s Take: Ought to You Belief Cloud Storage?

This huge situation with one of the vital in style cloud storage platforms sparks an vital query. Must you belief cloud storage suppliers together with your vital information? Possibly not. After this reliability concern with Google’s personal Drive platform, it has been confirmed that for those who solely have a single backup vacation spot, you don’t actually have a correct backup.

I’ll personally preserve utilizing Google’s companies. That is just because it includes an excessive amount of effort to maneuver the majority of my knowledge gathered in Drive through the years. Nonetheless, I not belief it to maintain all my vital knowledge ceaselessly.

What are your ideas on Google dropping buyer’s knowledge saved on the Google Drive cloud platform? Tell us within the feedback beneath.

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